During a pre-briefing to industry analysts from Jeff Comstock, corporate vice president of Dynamics 365 Customer Service the most intriguing thing he said was the solution does not require customers ...
Microsoft Lync deserves consideration as a platform for enterprise-grade contact centers. Microsoft Lync includes a response group service that queues incoming voice calls and routes them to groups of ...
July 1, 2024 -- On June 4, Microsoft introduced the latest milestone in our journey towards modernizing customer engagement: Microsoft Dynamics 365 Contact Center, a Microsoft Copilot-first contact ...
Now, Microsoft Teams users leveraging Intermedia Unite ® and Intermedia Contact Center – and soon, M365 Email – can easily and securely archive all communications from these applications in one place, ...
Rich: Great. Well, just for a little context about Raj, Raj is an expert in digital transformation. He has over 25 years driving innovation in areas like AI, machine learning, cloud computing and more ...
EPHRATA, PA, UNITED STATES, August 15, 2025 /EINPresswire.com/ -- Landis Technologies, a leading provider of Microsoft Teams-certified contact centers, today ...
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