Doctors and other medical professionals face a myriad of difficult conversations and scenarios on a daily basis. When we think about emotional conversations, the first thought that comes to mind is ...

Please provide your email address to receive an email when new articles are posted on . A “Patient’s Rights and Responsibilities” document can establish expectations. Reasons for termination may ...

Virtual patients help med students learn to communicate difficult medical news Virtual reality programs can help medical students improve empathic communication skills, which are critical when ...

We live in a world today where everyone has opinions on everything, and when you don’t agree, it can lead to conflict and bad feelings. One of the best techniques is to explain what you’re trying to ...

Even if you have a five-star customer service practice, you'll still have patients who are deemed difficult. The difficult patient often upsets the staff, sends negative reverberations throughout the ...

Breaking bad news is never easy. And as more health care options move to virtual platforms during the COVID-19 crisis, more health care workers are exploring new ways to better communicate with their ...

A professor led a study that found that shared decision-making and the quality of the health care provider's history-taking and physical exam were the main drivers of spinal pain patients' ...

Communication professor Charee Thompson, right, and graduate student Junhyung Han led a study that found that shared decision-making and the quality of the health care provider’s history-taking and ...