The way a business relates to its customers, clientele and patrons is known as customer relations. Also called customer service, some companies hire people specifically to manage how the company ...

Todd Defren of the PR firm Shift Communications says, "I've been floored by the amount of "Customer Service" our team now handles. This piece of the job accelerated far faster than I'd expected." Your ...

A call center is a specialized facility that is used by organizations to handle customer interactions. All incoming and outgoing calls to customer support, telemarketing, and sales services are ...

Expertise from Forbes Councils members, operated under license. Opinions expressed are those of the author. Customer relations are the foundation of any business. The more impact a client has on your ...

Respect, integrity, innovation, and customer focus. These are nice-sounding words that every individual and institution should swear by. They are words we hear every day, but often attach little value ...

Marketing, customer service and customer engagement professionals looking for a big payday may have to wait a bit, as pay increases for these professionals have dwindled since the start of the year ...

When you think of customer service (CS) you probably immediately think of your worst customer service experience and shudder. It’s funny because most of us rarely acknowledge good service yet always ...

Customer service and marketing go together in many ways that help communications professionals. By leveraging both, this creates a great customer experience. It also helps the brand’s reputation stay ...

Customer service can make or break a company's success. Learn the costs and types of customer service training and how training can benefit your business.