Some departments use crisis intervention programs. It's a scenario that you've likely heard about from time to time. Police are sent to respond to a call of a mental health emergency and in some cases ...

It’s an important life lesson parents everywhere teach their children from a young age. And at the University of Delaware, a team of public safety communication specialists field those emergency calls ...

An emergency communications specialist who's still in training recently handled their first life-or-death 911 call.

This video investigates the growing shortage of 911 dispatchers. From burnout to budget constraints, we reveal why call centers struggle to maintain these vital positions. Learn how cities in North ...

Iowa State researchers are working with Polk County Emergency Management to develop an online, multiplayer training game to help emergency forces plan and practice their disaster responses. AMES, Iowa ...

SIOUX FALLS, S.D. (KELO) — Metro Communications hears about anything from loud neighbors to medical emergencies. But they’re looking to grow their team even more. “We’re currently seeking additional ...

PORT ANGELES — A 911 dispatcher’s job might seem simple. They answer phone calls, determine the emergency and notify relevant agencies that a response is needed. But being a dispatcher is anything but ...

The Ocean County Sheriff’s Office is accepting applications for its upcoming Basic Telecommunicator Course and Emergency Medical Dispatch certification program, offering residents an opportunity to ...

"I will achieve the president’s intent," the new acting head of FEMA said on a recent staff call Tia Dufour After the acting head of FEMA was fired, the new acting administrator warned staffers not to ...

DALLAS — Agencies across North Texas are participating in a three-day emergency response training exercise this week. The training exercise, which will take place from Oct. 27-29, is called MetroX and ...

Rock Island firefighters responded to nearly 10,000 calls this year, driven largely by EMS runs and a growing demand for manpower.