Recent customer examples include Rochester Regional Health, which implemented Genesys Cloud Agent Copilot and realized a 20-second reduction in average handle time, and multinational digital financial ...

KDDI has adopted Genesys Cloud as the platform for migrating its nationwide contact centre operations to the cloud, covering approximately 9,000 seats across consumer and enterprise customer support.

SAN FRANCISCO--(BUSINESS WIRE)--Genesys®, a global cloud leader in AI-Powered Experience Orchestration, today announced it was recognized as a Leader in The Forrester Wave™: ...

Genesys Cloud AI ARR grows more than 2X the rate of Genesys Cloud ARR during the period Genesys®, a global cloud leader in AI-Powered Experience Orchestration, today announced continued strong ...

Today Genesys announced, in a blog authored by Tony Bates, CEO, Genesys, that going forward the company will concentrate research and development, as well as sales, marketing, and operational ...

SAN FRANCISCO, May 24, 2023 /PRNewswire/ -- Ahead of Xperience 2023 (June 19-21), the customer experience (CX) event of the year, Genesys® highlights how organizations are transforming their customer ...

MINNEAPOLIS--(BUSINESS WIRE)--To streamline communications with internal teams and clients, Avtex, a customer experience (CX) consulting and technology company, announced it has now moved to the cloud ...

SAN FRANCISCO, Jan. 19, 2022 /PRNewswire/ -- Genesys®, a global cloud leader in customer experience orchestration, today announced that Barry O'Sullivan, GM and Executive Vice President, will be ...

Genesys and Adobe are working together to change this by: Improving customer empathy through real-time profile enrichment: Integrating Genesys Cloud and Adobe Experience Platform enriches customer ...

SAN FRANCISCO, May 22, 2023 /PRNewswire/ -- Genesys®, a global cloud leader in experience orchestration, today announced the addition of Larry Shurtz to the company as chief sales officer to help ...

Genesys, a provider of cloud-based customer experience orchestration solutions, has received $1.5 billion in new investment commitments from Salesforce and ServiceNow. This investment deepens Genesys' ...

Investment strengthens the company’s global partnerships with Salesforce and ServiceNow (NOW) to accelerate the agentic AI customer experience orchestration opportunity SAN FRANCISCO--(BUSINESS WIRE)- ...