J.D. Power recently presented “New Approaches to Measuring Patient Satisfaction” in January at Merchant Medicine’s annual ConvUrgentCare® Strategy Symposium in Scottsdale, AZ, to health system, retail ...

Researchers find that amenities such as private rooms have a greater impact on hospital patient satisfaction than quality measures such as mortality rates. Consumer satisfaction is a weak driver of ...

Customer satisfaction in hospitals drops 5%: report Though U.S. consumers grew more satisfied with the health insurance industry in 2019, according to a new report from the American Customer ...

Sometimes people in the healthcare industry over think issues. It's all done with the best intentions, but a simple concept such as patient satisfaction can be made to appear as complex as ICD-10. Set ...

You already know that customer satisfaction is important. What you may not have known is that high customer satisfaction indicates that financial performance expectations will be exceeded. There’s ...

The construction of effective customer satisfaction surveys becomes part of a pivotal strategy for achieving a deeper connection with customers. The creation of winning customer satisfaction surveys ...