Model Context Protocol (MCP), a new open standard that defines how AI systems connect to data and tools, helps solve the ...

Today at NRF 2026, Google Cloud unveiled Gemini Enterprise for Customer Experience (CX), an agentic solution designed to bring shopping and customer service together on a single intelligent interface ...

Too often, businesses treat customer experience (CX) like a one-time initiative—a box to check, a department to fund, or a technology to deploy. But that mindset is one of the biggest barriers to long ...

The software company NICE launched Enlighten AI to improve customer service and clients' efficiency. Enlighten AI decreases the workload for representatives and enhances customer interactions. This ...

Discover how top brands create unforgettable customer service experiences that enhance loyalty, build trust and keep people coming back for more. At the heart of this experience are common triggers ...

Getting an edge on the competition has forever been a staple of successful business strategy. Instinct suggests cost-cutting and streamlining as the primary considerations, then perhaps innovation and ...

The online landscape is undergoing a paradigm shift orchestrated by the transformative power of Artificial Intelligence (AI). Imagine entering a virtual world where every interaction is personalized, ...

Forbes contributors publish independent expert analyses and insights. I write about retail and the forces that are redefining shopping. An example of a targeted ad for Hello Fresh. Rokt, the leading ...

When reviewing job growth and salary information, it’s important to remember that actual numbers can vary due to many different factors—like years of experience in the role, industry of employment, ...

SAP-native platform will empower Daikin to reduce complexity, elevate the in-store/online customer experience, and optimize order accuracy across all locations WILLIAMSBURG, Va.--(BUSINESS ...

This content has been selected, created and edited by the Finextra editorial team based upon its relevance and interest to our community. Customers aren’t ‘buying’ companies’ improved customer ...