Eduardo Villasenor likes to take things apart and put them back together. It's one of the reasons he's pursuing a career as a car mechanic rather than his initial interest: mechanical engineer.

Service technicians are the heart of the service economy. They are constantly on the frontlines solving problems, devising solutions, and supporting customer outcomes. They have been called ...

Remember when our idea of customer service was one touch point, a call center which allowed for limited customer interactions? Fast forward to today, and what used to be thought of as customer service ...

Forbes contributors publish independent expert analyses and insights. Providing tools and resources to start, grow and manage your business. Before entering the field services industry, I studied and ...

Many folks say that service technicians are our best sales people because customers trust them. Or, rather, techs would be the best sales people if they were willing to sell, which they mostly are not ...

Think back to your late high school years: Did your parents, a school counselor or other influential person encourage you to find a job for life? For many years, this was a pretty common idea – get an ...

Your technicians are some of your most customer-facing employees. Tasked with interpreting and completing work orders, answering customer complaints, and executing ...

The pandemic has raised the profile of many groups of workers who previously didn't get much attention, but whose work is critical to the smooth running of society, from keeping supermarket shelves ...