Model Context Protocol (MCP), a new open standard that defines how AI systems connect to data and tools, helps solve the interoperability challenge by functioning as a universal adapter for AI agents.

Agentic AI’s biggest act for consumers isn’t the next flashy demo. It’s the end of amnesia. And once shared memory becomes ...

A focus on transparency and automation, with live support for stressful situations, can help craft a great returns experience ...

The first change that the tech industry at large needs to make is to stop obfuscating data collection and usage.

The 2026 CX roadmap must shift from reactive fixes to proactive, cross-functional planning, measurable customer value, & long ...

New wireless carriers show how retail consumer segmentation is shifting toward identity, behavior, trust, and affiliation, ...

Google's customer support for Pixel phones doesn't seem to have the best reputation, but what has your experience been like?

Barry shares how AI is a powerful tool at Best Buy but why human labor and stores are still among the most valuable assets.

Friction isn’t always a flaw. When effort is intentional and optional, it can turn routine interactions into experiences ...

Today at NRF 2026, Google Cloud unveiled Gemini Enterprise for Customer Experience (CX), an agentic solution designed to bring shopping and customer service together on a single intelligent interface ...

From hidden fees to high interest rates, Consumer Reports explains how smart planning can help car shoppers avoid costly ...

As African businesses look ahead to 2026, two familiar assumptions continue to shape leadership and boardroom conversations: ...