Model Context Protocol (MCP), a new open standard that defines how AI systems connect to data and tools, helps solve the ...

As the century-old mantra falls into obscurity, CX leaders contend with nuance and the true range of customer behavior.

Quiq reports nine key customer service challenges, emphasizing setting clear expectations, training for empathy, and ...

The bills will also prominently display ‘Telangana’ alongside the TSSPDCL name, announced chairman and managing director ...

Five9, Inc. partners with Google Cloud to deliver AI-powered customer experiences, offering unified platform for agents and ...

Witnesses told police that the gas station's store clerk got into an argument with a customer that continued outside. The ...

By Fox23.com News Staff Verizon posted on their X account the company is aware of a nation-wide outage interrupting customer ...

Crypto wallet company Ledger SAS confirmed today a data breach to a third-party leaked customer data, including names and ...

The shops that win on cycle time, retention, and reputation treat every phase of a repair as part of one connected system.

Verizon outages today, Wednesday, Jan. 14, hit the U.S. with customers reporting "SOS" mode on their phones, Fios outages, ...

Om Patel, the Canada-based founder of BigIdeasDB, said the dispute began when a customer experienced difficulty logging into ...