Businesses risk losing trust, sales and customer loyalty when they rely primarily on AI for customer service. When customers ...

Quiq reports nine key customer service challenges, emphasizing setting clear expectations, training for empathy, and ...

Consumers’ response to AI and automation is largely positive, but a majority still say humans provide better support, a ...

Model Context Protocol (MCP), a new open standard that defines how AI systems connect to data and tools, helps solve the interoperability challenge by functioning as a universal adapter for AI agents.

As one of the world's largest retailers, Amazon is a well-oiled machine. But while most orders get fulfilled quickly and painlessly, issues can still occasionally arise, especially during the busy ...

As one of the world's largest retailers, Amazon typically has customer support available 24/7.Getty As one of the world's largest retailers, Amazon is a well-oiled machine. But while most orders get ...

Marshall Hargrave is a stock analyst and writer with 10+ years of experience covering stocks and markets, as well as analyzing and valuing companies. Dr. JeFreda R. Brown is a financial consultant, ...

Adam Hayes, Ph.D., CFA, is a financial writer with 15+ years Wall Street experience as a derivatives trader. Besides his extensive derivative trading expertise, Adam is an expert in economics and ...

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of DCH Ford of Eatontown from DealerRater. Want to share your experience with this ...

ABSTRACT: Given that employability was recently considered to be the third mission of higher education institutions (HEIs), after teaching and research, both public and private HEIs have not yet ...

Service Properties Trust is a real estate investment trust, or REIT, with over $10 billion invested in two asset categories: hotels and service-focused retail net lease properties. As of September 30, ...