Businesses risk losing trust, sales and customer loyalty when they rely primarily on AI for customer service. When customers ...

Your frontline teams are your brand. They influence satisfaction more than any marketing campaign ever will. But they can't ...

Customers at a casual seafood eatery in Maryland were outraged when they received their bill for a $260 meal with the 15 ...

Dunlap was in for his final cut at the iconic barbershop and hairdresser. It will close its doors for the final time this ...

Friction isn’t always a flaw. When effort is intentional and optional, it can turn routine interactions into experiences ...

A good bartender takes their job seriously, and has a set of unspoken rules they always follow, so you can enjoy your drinks ...

After 40 years of keeping Scotland’s capital running smoothly, and with over 9,000 customers on the books, Lochrin Autos ...

The Liberia Airport Authority (LAA) employees have applauded management for easing long-standing hardships by launching a ...

A couple of members of the Montana Public Service Commission are crying foul after leadership approved a final decision in a ...

Mobile's home-grown chicken-finger chain has taken a "slow burn" approach to growth -- but things may be about to speed up.

A Missouri lawmaker wants to join other states in getting rid of car inspections, sparking debate among auto shop owners and drivers about the importance of mandatory vehicle safety checks.

Google recently unveiled Universal Commerce Protocol (UCP), a new open standard for agentic commerce that the search giant ...