Businesses risk losing trust, sales and customer loyalty when they rely primarily on AI for customer service. When customers ...

Your frontline teams are your brand. They influence satisfaction more than any marketing campaign ever will. But they can't ...

Friction isn’t always a flaw. When effort is intentional and optional, it can turn routine interactions into experiences ...

The Odessa American is the leading source of local news, information, entertainment and sports for the Permian Basin.

After 40 years of keeping Scotland’s capital running smoothly, and with over 9,000 customers on the books, Lochrin Autos ...

A couple of members of the Montana Public Service Commission are crying foul after leadership approved a final decision in a ...

Mobile's home-grown chicken-finger chain has taken a "slow burn" approach to growth -- but things may be about to speed up.

A Missouri lawmaker wants to join other states in getting rid of car inspections, sparking debate among auto shop owners and drivers about the importance of mandatory vehicle safety checks.

During Kansas City Restaurant Week, from Jan. 9-18, 2026, diners can eat at more than 250 participating restaurants offering ...

When it comes to Alabama stores that are greatly missed, there’s a good chance Parisian tops the list for many folks.

While accounting for only one percent of sales, with the company facing more than 40,000 quality claims a year – totaling ...

The tool enables faster carrier onboarding and gives carriers opportunitiy to win new business as part of the project44 ...