Businesses risk losing trust, sales and customer loyalty when they rely primarily on AI for customer service. When customers ...

Quiq reports nine key customer service challenges, emphasizing setting clear expectations, training for empathy, and ...

Your frontline teams are your brand. They influence satisfaction more than any marketing campaign ever will. But they can't ...

As the century-old mantra falls into obscurity, CX leaders contend with nuance and the true range of customer behavior.

Friction isn’t always a flaw. When effort is intentional and optional, it can turn routine interactions into experiences ...

The Odessa American is the leading source of local news, information, entertainment and sports for the Permian Basin.

After 40 years of keeping Scotland’s capital running smoothly, and with over 9,000 customers on the books, Lochrin Autos ...

A couple of members of the Montana Public Service Commission are crying foul after leadership approved a final decision in a ...

Mobile's home-grown chicken-finger chain has taken a "slow burn" approach to growth -- but things may be about to speed up.

A Missouri lawmaker wants to join other states in getting rid of car inspections, sparking debate among auto shop owners and drivers about the importance of mandatory vehicle safety checks.

During Kansas City Restaurant Week, from Jan. 9-18, 2026, diners can eat at more than 250 participating restaurants offering ...

Make no mistake, either Agentforce is Salesforce's future or its future looks pretty bleak. For now, most CRM investors are ecstatic about the product's possibilities. Ditto for its just-announced ...