RiverLink said previously it was searching for a new provider because Electronic Transaction Consultants had been having ...

Ambitious electric service affordability legislation faced dozens of recommendations for improvements across a two-hour ...

Jeff Palleschi faced too many hurdles from the Indian River County Building Department during $1.4 million renovation in ...

From manufacturing and logistics to finance and customer service, automation is redefining how work gets done.

Businesses risk losing trust, sales and customer loyalty when they rely primarily on AI for customer service. When customers ...

Operators of the Murtala Muhammed Airport Terminal Two (MMA2), Bi-Courtney Aviation Services Limited (BASL), have announced ...

New Voice AI automates call intake, triage, and dispatch to reduce costs and improve customer experience NEW YORK, NY, ...

Discover four effective strategies to safeguard your business during a recession and ensure stability in turbulent times.

The Lima Police Department is making changes to streamline public records requests and improve customer service.

Quiq reports nine key customer service challenges, emphasizing setting clear expectations, training for empathy, and ...

The SSA Inspector General's report says the agency's telephone service performance metrics are accurate after senator's request for analysis The Social Security Administration Office of Inspector ...